Refund policy

Returns and refunds

Body Nutrition Sagl – bodynutrition.ch

Here you will find everything you need to know about returns, faulty products and deliveries. If there is a problem with an order, write to us at orders@bodynutrition.ch – we always reply.

These terms apply to private customers in Switzerland and Liechtenstein. Separate agreements apply to B2B orders, resellers and contracted partners.

Body Nutrition Sagl · Corso Pestalozzi 12 · 6900 Lugano · CHE-371.193.977

1. You can return a product within 14 days

Swiss law provides no general right of withdrawal for online purchases (the right of revocation under Art. 40a CO applies only to doorstep sales and contracts concluded by telephone). We offer it anyway, as a commercial commitment.

You have 14 days from delivery to request a return. Write to orders@bodynutrition.ch stating:

  • order number
  • product, flavour and size
  • batch number (printed on the packaging)
  • reason for the return

Wait for our confirmation before shipping: without it we cannot accept the parcel.

2. The product must still be sealed

We sell food products. Once an item has left our warehouse we cannot know how it has been stored, so an opened product cannot be put back on sale. This protects every customer, and the Swiss Foodstuffs Act (FSA) requires it.

We accept the return if the product is:

  • unopened: seal, film or aluminium inner liner intact, scoop still inside
  • undamaged: no dents, tears or removed labels
  • complete: original packaging, scoop, accessories and any free gifts
  • at least 6 months before its best-before date when it reaches us
  • properly stored: cool, dry, away from sunlight and heat sources
  • not bought from outlet or a «short-dated» promotion, where marked as non-returnable

If the product does not meet these conditions we cannot refund it. We will send it back to you at your expense or, if you prefer, dispose of it for you.

3. What we cannot take back

  • any product that has been opened, tasted or has a broken seal
  • samples, single servings and trial sizes
  • powders that have hardened or caked through damp or heat
  • products with less than 6 months before their best-before date
  • shakers, bottles and accessories already used or washed
  • clothing that has been worn or is missing its original tag
  • gift cards
  • products marked as non-returnable on the product page

Taste is not a fault. If you do not like a product's flavour, aroma, texture or solubility but it matches its label, we cannot take it back opened. Our advice: start with the small size when trying something new.

None of this affects your rights if the product is genuinely faulty – see section 4.

4. If the product is faulty, wrong or damaged

The statutory warranty for defects applies here (Art. 197 et seq. CO) and we do not limit it in any way.

Check your order as soon as it arrives and write to us within 14 days at orders@bodynutrition.ch. If the problem only becomes visible when you open the packaging, report it as soon as you discover it.

Please attach:

  • order number
  • description of the problem
  • batch number and best-before date from the packaging
  • photos of the product, the label and the shipping box

We treat the following as faults:

  • product delivered damaged or with damaged packaging
  • product different from the one ordered (item, flavour or size)
  • product already past its best-before date on delivery
  • incorrect, illegible or non-compliant labelling under Swiss rules, particularly on allergens
  • composition differing from the declared one
  • obvious alterations that are not part of the product's normal characteristics

In the meantime keep the product and its packaging until the check is complete, and stop taking it.

After our check we will first offer a replacement with an identical product, where available. Alternatively you are entitled to a full refund including the original shipping costs, or to a price reduction (Art. 205 CO). In these cases we cover the return and replacement costs.

5. Use the products as directed

Food supplements are not a substitute for a balanced diet. Read the label before use, keep to the recommended daily dose, check the allergens and keep the products out of reach of children.

The following are not faults and give no right to a return or refund:

  • a personal reaction to an ingredient properly declared on the label
  • not achieving a hoped-for result
  • use other than as stated on the packaging

If you compete at a level subject to anti-doping controls, checking your federation's lists is your responsibility. A product that matches its label but is incompatible with a sporting regulation is not a faulty product.

Our liability for defective products under the Swiss Product Liability Act (PLA) of course remains unaffected.

6. How to ship the return

Except in the cases under section 4, return shipping costs are yours.

  • Ship only after our confirmation, to the address we give you
  • Pack carefully, ideally in the original box
  • Use a tracked service: until the parcel reaches us the risk of loss is yours (Art. 185 CO)
  • We do not accept cash-on-delivery or unpaid parcels

7. When you get your refund

As soon as we receive and check the return we will confirm in writing whether it is accepted. If it is, we refund within 10 working days to the same payment method you used.

Two things to know:

  • with a voluntary return (sections 1–3) the original shipping costs are not refunded; with a faulty product (section 4) they are
  • if the return takes your order below the free-shipping threshold, or removes a quantity discount or a free gift, we deduct the corresponding value – or you return the gift to us still sealed

If the products reach us damaged or incomplete we may refund only part of the amount.

8. When the parcel shows as delivered

Risk passes to you when the carrier delivers to the address on your order. Under the law (Art. 185 CO) it would pass as soon as we hand the parcel to the carrier – we have chosen the solution that is more favourable to you.

Swiss Post's standard delivery method for parcels is, unless you instruct otherwise, to leave the parcel in your letterbox or in the immediate vicinity of your home: parcel box, usual drop-off point, or handover to someone present at the address. Such deliveries are fully valid, even without a signature.

If you would prefer a different delivery method, you have two options, both free of charge:

  • set your preferences directly with Swiss Post (the «My preferences» service), choosing for example delivery against signature only, or collection at a branch
  • write to us at orders@bodynutrition.ch before dispatch and we will arrange delivery against signature

Without any instruction from you the parcel goes out under the standard method, and deliveries made under it are fully valid.

The delivery record made by Swiss Post or the carrier – including wording such as «delivered», «delivered to letterbox or immediate vicinity», «left at the agreed location» – is our proof that delivery took place. If you believe otherwise, concrete evidence is needed; the court's free assessment of evidence remains reserved in any case (Art. 157 CPC).

If the parcel is stolen after delivery – from the entrance hall, the concierge, a shared area or a private part of your building – we unfortunately cannot refund or resend it: at that point the goods are already yours. What you can do:

  • check your household contents insurance: many Swiss policies cover these situations
  • file a police report, which is yours to make as the injured party
  • ask us for the invoice and Swiss Post's delivery record: we send them straight away for your file

In summer: if the parcel is left in the heat after delivery, powders, bars and chocolate-based products can deteriorate. This is not a fault. If you cannot take delivery promptly, give an alternative address or a pick-up point when you order.

Other than in cases of intent or gross negligence, we are not liable for goods shown as delivered in accordance with the above (Art. 100 CO).

9. If the parcel does not arrive

Write to us within 14 days of the delivery date shown in the tracking, at orders@bodynutrition.ch, with your order number and a description. The reason for this deadline is practical: after it, the carrier no longer accepts enquiries and we can no longer investigate.

Check the address carefully when ordering: if it is wrong or incomplete, any redelivery or return costs charged by the carrier are yours.

10. Delivery against signature

Above CHF 80.00 we may ship with the recipient's signature required. You can request this for any order by writing to orders@bodynutrition.ch before dispatch.

11. Uncollected parcels

If a parcel comes back to us because of a wrong address, non-collection or an unjustified refusal, we can either refund the value of the products (less shipping costs and any return charges from the carrier) or resend it at your expense.

If the products come back with less than 6 months before their best-before date, or if we cannot verify how they were stored while held by the carrier, they cannot go back on sale and the refund is limited to the recoverable value.

12. Your data

We process the data you send us for a return in accordance with the Swiss Data Protection Act (DPA) and our Privacy Policy: solely to handle the case, to meet food traceability obligations, and for the period required by law.

13. Governing law

Swiss law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is Lugano; as a consumer, however, you may always bring proceedings at your place of domicile – this right is yours and you do not waive it by accepting these terms (Art. 32 CPC).

Should any single clause prove invalid, the remaining provisions stay in force.

14. Changes

We may update these terms at any time. The version published on bodynutrition.ch at the time you place your order is the one that applies.